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Privacy Policy
Introduction
Star Gate Travels respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.
By accessing our website or submitting your personal information, you agree to the terms outlined in this policy.
Company Information
Star Gate Travels
No: 23/2, Wadumulla, Wathugedara, Ambalangoda, Sri Lanka
Phone: +94 76 545 0543
Phone: +94 77 748 0543
We operate as a Sri Lanka tour operator led by a licensed National Guide registered with the Sri Lanka Tourism Development Authority (SLTDA).
Information We Collect
We may collect the following types of personal information:
Full name
Email address
Phone number
Nationality
Passport details (for booking purposes only)
Travel dates
Hotel preferences
Special travel requirements
Payment-related details (processed securely through third-party providers)
We collect information when you:
Submit a contact form
Request a tour proposal
Book a tour package
Communicate with us via email or phone
How We Use Your Information
We use your personal information for the following purposes:
To respond to inquiries
To prepare customized tour proposals
To confirm hotel and transport bookings
To provide guiding and travel services
To comply with legal and immigration requirements
To improve our website and services
We only collect information that is necessary to provide travel services.
Legal Basis for Processing (GDPR Compliance)
For visitors from the European Union, including Italy, we process personal data based on:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
You have the right to withdraw consent at any time.
Data Sharing and Disclosure
We may share necessary personal data with:
Hotels and accommodation providers
Transport providers
National parks and safari operators
Government authorities for visa or tourism requirements
Payment service providers
We do not sell, rent, or trade your personal data to third parties.
Data Retention
We retain personal information only for as long as necessary to:
Fulfill travel services
Meet legal and accounting obligations
Resolve disputes
After this period, your data is securely deleted or anonymized.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from:
Unauthorized access
Alteration
Disclosure
Loss
However, no online transmission method can be guaranteed 100% secure.
Your Rights
Under applicable data protection laws, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion of your data
Object to data processing
Request data portability
Withdraw consent
To exercise any of these rights, please contact us directly.
Cookies and Website Tracking
Our website may use cookies to:
Improve user experience
Analyze website traffic
Understand visitor behavior
You can adjust your browser settings to refuse cookies if preferred.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Visitors are encouraged to review the privacy policies of external sites.
Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements or business practices.
The latest version will always be available on this page.
Contact Us
If you have any questions regarding this Privacy Policy or your personal data, please contact:
Star Gate Travels
No: 23/2, Wadumulla, Wathugedara, Ambalangoda, Sri Lanka
Phone: +94 76 545 0543
Phone: +94 77 748 0543